Yes, a basic package spa party requires a $100 non-refundable deposit  to secure your preferred party date. Themed parties require an additional cost and is based on which theme you choose. The final balance needs to be paid BEFORE the party begins. Price is based on the original number of party participants, even if some participants do not show. Price will not be altered.

Due to special supplies needed in advance, parties cancelled within 72 hours will result in 50% charge of the remaining balance (after deposit is deducted).

If prior to the 72 hour mark, and party requires rescheduling, party may be re-booked to the next available weekend. An additional emergency squeeze-in fee of $200 can be applied if needing to reschedule to a WEEKDAY if date is available.

Due to City of Norfolk regulations, No, cooked food is not permitted from our facility. Pre-packaged drinks, candy, and snacks are available if you choose certain themed party packages. Parents/guardians are welcome to bring food that they have prepared or catered to the event. Madison’s Retreat is in no way responsible for ANY allergic reactions due to outside food brought into the facility by a third party. Parent/Guardian must agree and sign to the terms of the waiver/ liability statement regarding food before party commences.

Yes, if you are booked for a basic spa party, Parent/Guardian is responsible for decorating the room. However, time needed to decorate will NOT be deducted from the duration of the party. Parents/guardian may request to come early to prep the room WITHOUT the participants or may start decorating during the beginning of the spa services while participants are prepped with the rules. Parent/Guardian will be given 20 minutes near end of party to remove décor from the room. Any décor/supplies left behind will be discarded. Décor is included in all themed parties and will already be set up before party participants arrive.

No,
one parent/guardian needs to be present during the entire party. No more than 2 adults at a time.
This is necessary to oversee any problematic or behavioral issues that may arise during the party. There is a 3 strike, you’re out policy. Unruly participants that continually violate “spa rules and regulations” may be asked to leave or may result in early termination of the entire party.
NO REFUNDS ARE GIVEN IF PARTY IS TERMINATED.
Please no additional babies/children who are not participating during the duration of the party.

Due to a timed and systematic schedule, first and mid- Day appointments may not run over, NO EXCEPTIONS!
Only “End of the day” bookings can qualify for this option.

There is a flat fee for all services, the price will not be adjusted and no refunds are given for absent participants. Feel free to replace the spot with another potential party participant as long as the final head count is the same as the booked agreement.

Due to a timed and systematic schedule, the late arrival may join in where the party has progressed to. If time permits, the participant may receive the missed spa services after all other scheduled events. We strongly suggest you to arrive with all participants.

Due to conditions beyond our control, we provide the options of rescheduling your party, or returning the entire deposit that was made if outside conditions are too dangerous to travel in. We will contact the signor of the party agreement immediately if cancelations are absolutely necessary. We can schedule for next available weekend slot, or the spa party can be changed to one of the FUN PARTY options that are available during the weekday. FUN PARTY must value that of the spa party booked.

All nail equipment used are single use and discarded after each client. We use professional grade disinfectants required for the City of Norfolk Health Department. A list can be provided if requested. We will not provide services to visibly sick guests, to ensure health of staff and other party goers. A thorough cleaning with professional cleaning products is conducted before & after EVERY party to eliminate the spread of unwanted communicable diseases and viruses.
All towels/pillow coverings/blankets/robes/dress up clothing are washed and/or steamed daily with non-fragrance, hypoallergenic detergent. These materials are changed frequently. Schedule of washing can be requested if desired.

Relax, we do the cleaning! We start tidying up the facility 30 minutes prior to the end of the party. Don’t worry, this will not disturb the ongoing festitivites. All that we ask is for you to throw away food, plates and utensils in the designated trash receptacles located throughout the building.